Our Policies

A little bit of this And a little bit of that. Presto. delicious meals and a wonderful organisation.

Safeguarding and Covid 19    Policy
Health & Safety Policy
Volunteering Policy
Financial Policy
Equality & Diversity Policy
Data Protection Policy
Annual Report
& Accounts 2022

This website is owned and operated by Hot Line Meals Service (London). Your privacy is important to us and we will take all means possible to ensure that all personal information is kept private.

If you have any questions, concerns or complaints about Hot Line Meals' Policies please contact us at:
Email: info@hotlinemeals.org.uk
Phone: (020) 8800 0414

If your concern or complaint is not resolved to your satisfaction, you can contact our office. You will be asked to provide the following information in writing:


  1. Your name, address or email where we can reach you
  2. Nature of your complaint, relevant details and what you would like Hot Line Meals to do
  3. The name of any Hot Line Meals' staff or volunteers with whom you have already discussed the issue

Hot Line Meals will investigate to try and resolve your concern in a fair and timely manner.